Shipping Policy

Delivery Responsibility

• Once your order is shipped, the buyer is responsible for communicating with the local courier.
• Someone must be available to accept the delivery.
• Delivery times are estimates only; we are not liable for delays due to carriers, customs, or events beyond our control.
• Please ensure your delivery address is correct. DesktopCockpits cannot be held liable, and no refund will be issued if a parcel is lost due to an incorrect address.
• DesktopCockpits cannot be held liable for missed deliveries due to absence.

Damaged or Lost Parcels

• If a parcel is damaged in transit, we can arrange a return and send a replacement.
• In the very rare event that a parcel is lost (this has never occurred before), we must wait 25 working days before sending a free replacement. By placing an order, you agree to this timeline.

International Orders & Customs

• If you are ordering outside the UK, you are responsible for any customs duties or taxes. Please check local regulations before purchasing.
• Refusal to pay customs duties may result in the parcel being returned to us. In this case, no refund will be issued.
• Once a parcel is held by customs, the buyer must liaise directly with the customs office to secure release.
• The Tariff Code used is HS 9504.50 / 9504500000 – “Video game / simulation machines (consumer use)”. This product is for home computer use only, not for aviation or professional training.
• DesktopCockpits cannot be held responsible for customs disputes, additional taxes, or delays due to customs withholding a parcel.