Terms of service

Last Updated: 22nd March 2026

Welcome to DesktopCockpits! These Terms of Service (“Terms”) govern your use of our website, online store, and related services (collectively, the “Services”). By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy [LINK].

If you do not agree, please do not use the Services.

1. Who We Are

  • Business Name: DesktopCockpits
  • Email: desktopcockpitsuk@gmail.com
  • Address: Flat6, Warners Parade, Orme Road, Worthing, BN11 4FD
  • Business Registration Number: Sole Trader
  • VAT Number (if applicable): n/a

2. Account & Eligibility

  • You must be the age of majority in your country to use the Services.
  • Any use by minors must be supervised by a parent or guardian.
  • You agree to provide accurate, current, and complete information when creating an account or making a purchase.
  • You are responsible for keeping your account credentials secure and for all activity under your account.

3. Products

  • All products are made-to-order/customized and produced specifically for you.
  • Product appearance may vary due to device settings, screen calibration, or configuration.
  • All descriptions are subject to change, and we may discontinue products or limit quantities at our discretion.

4. Orders

  • Placing an order is an offer to purchase; we reserve the right to accept or decline any order.
  • Orders are not confirmed until payment is processed and accepted.
  • Custom orders cannot be cancelled or refunded unless the item is faulty or does not match agreed specifications.
  • Purchases are for personal use only and not for commercial resale or export.
  • Your purchases are subject to our Refund & Returns Policy [LINK].

5. Prices & Billing

  • Prices are as listed at the time of purchase and exclude taxes, shipping, handling, customs, or import charges. 
  • You agree to provide accurate and complete payment information and to promptly update any changes.
  • By placing an order, you authorize charges to your payment method.

6. Shipping & Delivery

Delivery 

  • All delivery timeframes are estimates and not guarantees, particularly for international shipments which may be subject to customs processing. Any customs delays are outside of our control. We are not liable for delays due to carriers, customs, or events beyond our control.
  • Customers are responsible for ensuring availability to receive delivery. We are not liable for any costs or losses resulting from failed or delayed delivery attempts.
  • Customers are responsible for cooperating with any carrier requests, including customs clearance where required. Failure to cooperate, or refusal to accept delivery, may void eligibility for refunds or replacements.
  • Once your order is shipped, the buyer is responsible for communicating with the local courier.
  • Someone must be available to accept the delivery.
  • Please ensure your delivery address is correct. DesktopCockpits cannot be held liable, and no refund will be issued if a parcel is lost due to an incorrect address.
  • DesktopCockpits cannot be held liable for missed deliveries due to absence.

Damaged, Delayed or Lost Parcels

  • Delays, including extended customs holds, do not qualify as a lost parcel.
  • If a parcel is delayed but still in transit, we will continue to monitor the shipment and support resolution, but refunds or replacements will not be issued during this period.
  • In the rare event of loss, replacements will only be issued once the shipping carrier has officially confirmed that a parcel is lost. A parcel will only be considered lost once confirmed as such by the shipping carrier following a formal investigation.
  • If a parcel is damaged in transit, we can arrange a return and send a replacement, once suitable evidence has been provided.
  • All orders are shipped with full tracking and insurance.

International Orders & Customs

  • If you are ordering outside the UK, you are responsible for any customs duties, taxes, carrier and broker fees. Please check local regulations before purchasing.
  • Refusal to pay customs duties may result in the parcel being returned to us. In this case, no refund will be issued.
  • Once a parcel is held by customs, the buyer must liaise directly with the customs office (or UPS if required) to secure release.
  • For certain destinations, delivery may take significantly longer due to customs procedures and local postal handling. By placing an order, the customer acknowledges that delays of several weeks can occur and do not constitute grounds for refund or replacement.
  • The Tariff Code used is HS 9504.50 / 9504500000 – “Video game / simulation machines (consumer use)”. This product is for home computer use only, not for aviation or professional training.
  • DesktopCockpits cannot be held responsible for customs disputes, additional taxes, or delays due to customs withholding a parcel.

7. Intellectual Property

  • All content on the Services, including trademarks, logos, text, images, and designs, is owned by DesktopCockpits or its licensors.
  • You may use the Services for personal, non-commercial purposes only.
  • Unauthorized use may violate copyright, trademark, and other laws.

8. Optional Tools & Third-Party Links

  • Third-party tools may be provided “as-is” with no warranty.
  • Use of such tools is at your own risk, and DesktopCockpits is not responsible for third-party content.
  • Links to external websites are provided for convenience; we are not responsible for third-party policies, products, or services.

9. Feedback

  • By submitting ideas or feedback, you grant DesktopCockpits a perpetual, worldwide, royalty-free license to use and adapt such content.
  • You warrant that you have all rights to the feedback and it does not infringe third-party rights.

10. Prohibited Uses

You may not use the Services to:

  • Violate laws or regulations.
  • Infringe on intellectual property or harm others.
  • Transmit viruses, malware, or spam.
  • Interfere with the Services’ operation or security.
  • Circumvent automated or technical protections.

11. Disclaimer of Warranties

  • Services and products are provided “as-is” and “as-available”.
  • We do not guarantee uninterrupted, secure, or error-free operation.
  • Some jurisdictions do not allow disclaimers of implied warranties; if so, such disclaimers may not apply to you.

12. Limitation of Liability

 

  • To the fullest extent permitted by applicable law, we shall not be liable for any indirect or consequential losses arising from your purchase or use of our products. This includes, but is not limited to, loss of income, loss of earnings, loss of business, loss of profits, loss of opportunity, loss of time, inconvenience, or wasted expenditure (including time taken off work, missed deliveries, or missed appointments).
  • We shall not be liable for any losses arising from delays in delivery caused by couriers, customs processes, or events outside our reasonable control.
  • Our total liability for any claim arising out of or in connection with your order shall be limited to the amount paid for the product.
  • Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot be excluded or limited under applicable law.

13. Indemnification

  • You agree to defend and indemnify DesktopCockpits, Shopify, and affiliates from any claims arising from:
    • Your violation of these Terms.
    • Violation of laws or third-party rights.
    • Use of the Services.

14. Termination

  • We may terminate your access at any time for any reason.
  • Certain sections (IP, liability, indemnification, governing law) survive termination.

15. Governing Law & Dispute Resolution

16. Changes to Terms

  • We may update these Terms at any time.
  • Your continued use constitutes acceptance of changes.

17. Contact Information

Questions about these Terms should be sent to:

DesktopCockpits
Email: desktopcockpitsuk@gmail.com
Address: Flat 6, Warners Parade, Orme Road, Worthing, BN11 4FD
Business Registration Number: Sole Trader
VAT Number: n/a