Terms of Service

Last updated: 8 September 2026

Welcome to DesktopCockpits. These Terms of Service (“Terms”) govern your use of our website and online store, together with orders placed through them.

By placing an order, you agree to these Terms and the policies made available to you before checkout. Please read them carefully before ordering.

Nothing in these Terms affects any statutory consumer rights that cannot legally be excluded or restricted.

1. Who We Are

DesktopCockpits is a sole trader business operated by:

Legal business owner: Alex Reid
Trading name: DesktopCockpits
Email: desktopcockpitsuk@gmail.com
Business address: Warners Parade, Orme Road, Worthing, BN11 4FD, United Kingdom

2. Policies Forming Part of These Terms

The following policies form part of these Terms:

• Shipping & Delivery Policy

• Returns & Refunds Policy

• Privacy Policy

• Withdraw from Your Contract (UK, EU & Norway Only)

Where a policy deals specifically with a particular subject, that policy will apply alongside these Terms. If there is an inconsistency, the more specific policy will apply, except where mandatory applicable law provides otherwise.

3. Website Use and Eligibility

You must be legally capable of entering into a binding contract to place an order.

If you are under the age of majority in your country of residence, you may only use our website or place an order with the permission and involvement of a parent or legal guardian.

You agree to provide accurate, complete and current information when placing an order, creating an account or contacting us.

You are responsible for keeping your account login details secure and for activity carried out through your account.

You must not use our website:

• for any unlawful or fraudulent purpose;

• to interfere with, damage or disrupt the website or its security;

• to introduce viruses, malware or other harmful code;

• to attempt unauthorised access to systems, accounts or data;

• to scrape, extract or reproduce website content using automated tools without our written permission;

• to infringe our intellectual property rights or the rights of another person; or

• in any way that could damage DesktopCockpits, its customers or its services.

4. Products and Product Information

DesktopCockpits products are designed for home computer and flight-simulation use.

They are not designed, supplied or certified for real-world aircraft operation, aviation safety, safety-critical environments or accredited professional pilot training.

Product photographs may show compatible third-party controls, computers, monitors, desks or accessories to demonstrate an example completed setup. These items are not included unless they are expressly listed under “What You’ll Receive” or included with the configuration selected when ordering.

We make reasonable efforts to ensure that product descriptions, photographs, dimensions, specifications, inclusions and compatibility information are accurate.

Because products may contain handmade or individually manufactured components, minor variations in colour, finish, texture or dimensions may occur. These variations will not materially change the product’s principal appearance, functionality or agreed specification.

Colours may appear differently depending on lighting, photography, screen settings and device calibration.

The product description and other pre-contract information provided to you form part of your order. We will not make a material change to an accepted order without informing you and obtaining your agreement where required.

We may update, amend, discontinue or limit products, features, configurations or quantities for future orders. This will not change an order already accepted unless we contact you and agree an appropriate solution.

5. Compatibility and Customer Equipment

Before ordering, customers must review the compatibility information, technical requirements, connection requirements and dimensions provided on the relevant product page.

You are responsible for checking that you have suitable:

• computer equipment and available connections;
• simulator and aircraft software;
• third-party display-popout or instrument-extraction utilities;
• flight-simulation controls and accessories;
• power connections; and
• desk space and mounting surfaces.

For Microsoft Flight Simulator, your computer must be capable of running the simulator and the required instrument pop-out windows at an acceptable level of performance.

For X-Plane 12, you should confirm that your selected aircraft and operating system are compatible with XTextureExtractor and can run the required extracted instrument windows at an acceptable level of performance.

Simulator performance can vary according to computer specifications, graphics settings, aircraft add-ons, operating systems and third-party software. Reduced simulator performance caused by these external factors does not by itself indicate that the cockpit is faulty.

Compatibility information reflects the simulator, aircraft add-on, operating-system, hardware and third-party software versions available or tested at the time the information is published.

Simulator publishers, aircraft developers and other third parties may subsequently update, replace, restrict or discontinue their products or functionality. DesktopCockpits cannot guarantee continued compatibility following a third-party change outside our reasonable control. Such a change does not by itself mean that the cockpit is faulty or create an automatic entitlement to a free modification, upgrade, replacement or refund.

We are not responsible for problems caused solely by unsupported, incompatible, incorrectly installed or modified third-party hardware or software.

However, we remain responsible for the accuracy of material compatibility representations and specific advice that we provide. Nothing in this section affects your statutory rights if our compatibility information was inaccurate when you ordered, the cockpit did not match an expressly agreed specification or the product itself is faulty.

6. Installation, Use and Modifications

Customers must follow the supplied setup instructions and use the product on a suitable, stable surface with the supplied mounting components correctly installed.

You should not modify, dismantle, drill, rewire or attempt to repair the product without first contacting us for guidance.

We are not responsible for damage or faults caused by misuse, accidental damage, unsuitable mounting, unauthorised modifications, incorrect installation or incompatible third-party equipment.

This does not affect your statutory rights where a fault existed when the product was supplied. A modification will not remove your rights unless it caused or materially contributed to the problem being claimed.

7. Orders and Contract Formation

Placing an order through our website constitutes an offer to purchase the products selected.

A contract is formed when payment has been authorised and we send an order confirmation accepting your order, unless that communication clearly states that it is only an acknowledgement of receipt.

Once a contract has been formed, we may cancel it only where permitted by these Terms or applicable law, including where:

• payment is subsequently reversed or found to be unauthorised;

• the order or delivery information is fraudulent;

• fulfilment becomes impossible because of circumstances outside our reasonable control;

• the customer requests delivery to a location we cannot lawfully or reasonably serve; or

• there is an obvious pricing or product-information error that could reasonably have been recognised as an error.

Where possible, we will contact you before cancelling an accepted order and offer a reasonable alternative. If we cancel an order, we will refund payments received for products we will not supply.

We may refuse an order before acceptance where:

• payment authorisation fails;

• the product is unavailable;

• the delivery address is incomplete or outside our delivery area;

• we reasonably suspect fraud or unauthorised payment;

• the order appears to be intended for unauthorised commercial resale; or

• there is a clear pricing, product or configuration error.

Products are supplied for personal use unless otherwise agreed. Products must not be purchased for systematic commercial resale without our prior written permission.

8. Made-to-Order, Personalised and Bespoke Products

Many DesktopCockpits products are produced after an order is placed. Being manufactured or assembled to order does not, by itself, mean that a product is exempt from a statutory cancellation right.

Selecting from the standard sizes, configurations or options offered on a product page will not automatically make the entire product a bespoke order.

A statutory change-of-mind cancellation right may not apply to genuinely bespoke, non-prefabricated goods made according to an individual customer decision or goods that are clearly personalised.

Examples may include one-off commissioned designs, measurements, layouts or features that are not offered as standard product options.

Where we believe a product is genuinely bespoke and cancellation rights may be restricted, we will make this clear before the order is placed or before accepting a separate bespoke commission.

Once we have accepted and begun producing a genuinely bespoke order, cancellation may not be available except where required by law or where the product is faulty, damaged, incorrect, not as described or does not match the agreed specification.

Full cancellation and return terms are set out in our Returns & Refunds Policy.

9. Prices and Payment

Prices are displayed in the currency shown on the website or at checkout.

The price payable is normally the price displayed when you place your order, together with any delivery charges and paid options shown before checkout.

International orders may also be subject to import duties, import VAT, GST, sales taxes, customs-clearance fees, brokerage fees or carrier charges that are not collected by DesktopCockpits.

You must provide accurate and current billing and payment information. By submitting payment details, you confirm that you are authorised to use the selected payment method.

Payments may be processed by third-party payment providers. DesktopCockpits does not store complete payment-card details.

If we identify an obvious pricing error before accepting an order, we will contact you and offer the option of proceeding at the correct price or cancelling the order for a full refund.

10. Shipping and Delivery

Our Shipping & Delivery Policy forms part of these Terms.

Products may have a production period before dispatch. The estimated production timeframe is displayed on the relevant product page.

Delivery dates, transit times and carrier delivery windows are estimates unless we have expressly agreed a specific guaranteed date.

A delivery taking a few days longer than estimated does not automatically entitle a customer to cancel or receive a refund. Where required by applicable law, a customer may need to allow a reasonable additional delivery period before cancelling, unless delivery by a particular date was essential and agreed before ordering.

Goods remain at our risk until they are delivered into the physical possession of the customer or another person identified by the customer to receive them. An exception may apply where the customer independently commissions a carrier that we did not offer or nominate.

Customers are responsible for providing a complete and accurate delivery address and for reasonably monitoring tracking, receiving or collecting the parcel.

If incorrect information, failure to collect or failure to follow reasonable delivery instructions causes a parcel to be returned, we may require payment of reasonable additional delivery costs before redelivery.

To the fullest extent permitted by law, we are not responsible for loss of earnings, annual leave, travel costs, installer charges or other indirect or consequential costs incurred in reliance on an estimated delivery date or carrier delivery window.

Nothing in this section affects any statutory right relating to delayed, lost, damaged or undelivered goods.

11. International Orders and Customs

Unless expressly stated otherwise at checkout, orders delivered outside the United Kingdom are shipped on a Delivered at Place (DAP) basis.

Under DAP delivery, we arrange transportation to the destination, but the recipient is responsible for import clearance and applicable:

• import duties;

• import VAT, GST or sales taxes;

• customs-clearance or brokerage fees;

• carrier administration or disbursement fees; and

• other charges imposed by the destination country, customs authority or carrier.

These charges are not included in the product or shipping price paid to DesktopCockpits unless expressly stated otherwise.

The recipient must respond to reasonable requests for information, identification, authorisation or payment from UPS, DHL, their delivery partners, a customs broker or customs authority.

Import charges paid directly to a carrier, broker, customs authority or tax authority are not collected and cannot be refunded by DesktopCockpits. Where a product is returned, the customer may need to apply separately to the relevant authority for any available repayment.

Refusing delivery does not necessarily constitute a valid cancellation. Customers wishing to cancel must clearly notify us using the process in our Returns & Refunds Policy.

If a customer fails to complete customs clearance, pay applicable import charges, collect the parcel or follow reasonable carrier instructions, we may recover actual, reasonable and unrecoverable costs directly caused by that failure, to the extent permitted by law.

If a valid statutory cancellation right has been exercised, the refund will be handled in accordance with our Returns & Refunds Policy and applicable law.

Full details are available in our Shipping & Delivery Policy.

12. Cancellations, Returns and Faulty Goods

Our Returns & Refunds Policy explains cancellation eligibility, exclusions, return deadlines, return costs, refund calculations and the procedure for damaged, faulty or incorrect products.

Qualifying consumers in the United Kingdom, European Union and Norway may have a statutory right to cancel an eligible online order within 14 days after delivery without giving a reason.

Customers wishing to exercise an applicable right may use Withdraw from Your Contract (UK, EU & Norway Only) or send us any other clear statement confirming their decision to cancel.

We do not offer voluntary change-of-mind returns for other destinations unless mandatory applicable law requires otherwise.

Genuinely bespoke or clearly personalised products may be excluded from a statutory change-of-mind cancellation right where the applicable legal requirements for that exclusion are satisfied.

Nothing in these Terms limits your rights where goods are faulty, damaged, unsafe, incorrect, not as described or do not match an agreed specification.

13. Intellectual Property

The website and its contents—including branding, logos, photographs, videos, written content, graphics, setup guides, technical drawings and original product materials—are owned by or licensed to DesktopCockpits and are protected by applicable intellectual-property laws.

DesktopCockpits products may also be protected by registered and unregistered design rights, copyright and other intellectual-property rights. Details of applicable registered designs may be displayed on the relevant product page.

Purchasing a product gives you ownership of the physical item but does not transfer ownership of the intellectual-property rights embodied in its protected design or accompanying content.

You must not, without our permission and except where applicable law permits:

• reproduce, manufacture, copy or commercially exploit a protected DesktopCockpits product design;
• reproduce or commercially use our photographs, videos, instructions or technical drawings;
• remove or alter intellectual-property notices;
• use our branding or product imagery in a way that suggests endorsement or affiliation; or
• market or distribute unauthorised reproductions of our protected products.

Nothing in this section prevents lawful personal use of a purchased product or any resale rights that cannot legally be restricted.

14. Third-Party Names and Compatibility References

Names and trademarks belonging to Airbus, Microsoft Flight Simulator, X-Plane, WinCTRL, WinWing, SL3 Simulations, SimGauges and other manufacturers or software developers are used only for descriptive or compatibility purposes.

DesktopCockpits is an independent business and is not affiliated with, sponsored by or endorsed by these third parties unless expressly stated otherwise.

All third-party trademarks remain the property of their respective owners.

15. External Services and Links

Our website may contain links to external websites, social-media platforms, software utilities or third-party services.

We are not responsible for the content, availability, security or privacy practices of external services that we do not control and that are independently accessed or selected by the customer.

Use of those services may be subject to the third party’s own terms and privacy policy.

Nothing in this section removes our responsibility for payment providers, carriers or other contractors that we select to perform our obligations where applicable law makes us responsible for their actions.

16. Reviews, Feedback and Customer Content

You may choose to send us reviews, feedback, suggestions, photographs, videos or other content.

You confirm that content submitted for publication is your own or that you have permission to provide it, and that it does not infringe another person’s rights.

Where you expressly give us permission to use content for marketing, or submit it through a feature clearly intended for public publication, you grant DesktopCockpits a non-exclusive, worldwide, royalty-free licence to reproduce, adapt and publish that content for reasonable business and promotional purposes.

Photographs, videos and information provided privately for customer support, fault diagnosis, returns or carrier claims will be used for those purposes. We will not use private support material for marketing without obtaining appropriate permission.

Our handling of personal information is explained in our Privacy Policy.

17. Technical Support

Reasonable technical support is available for issues involving the setup and operation of your DesktopCockpits product.

Support may include guidance relating to physical connections, display configuration and supported setup procedures. It does not include responsibility for repairing, configuring or guaranteeing the performance of a customer’s computer, simulator, aircraft add-on or third-party hardware or software.

Software interfaces, simulator features and third-party utilities may be changed or discontinued by their developers. We will make reasonable efforts to update our guidance where appropriate but cannot guarantee the continued availability of functionality controlled entirely by a third party.

Please contact us before modifying, dismantling, repairing or returning a product so that we can help diagnose the issue. Contacting us first is not a condition of exercising a statutory cancellation right.

18. Liability

We are responsible for loss or damage that is a reasonably foreseeable result of our breach of these Terms or our negligence.

We are not responsible for loss or damage that:

• was not reasonably foreseeable;

• was caused by inaccurate information supplied by the customer;

• resulted from misuse, accidental damage or an unauthorised modification;

• was caused solely by incompatible or unsupported third-party equipment or software; or

• the customer could reasonably have avoided by following supplied instructions or contacting us promptly.

Our products are supplied for personal use. To the extent permitted by law, we are not responsible for business losses, loss of profit, loss of revenue, loss of opportunity, loss of business data, business interruption or wasted management time arising from unauthorised commercial use.

Nothing in these Terms excludes or limits our liability for:

• death or personal injury caused by our negligence;

• fraud or fraudulent misrepresentation;

• liability arising from a defective product where it cannot legally be excluded;

• breach of statutory rights relating to satisfactory quality, fitness for purpose or goods matching their description; or

• any other liability that cannot legally be excluded or limited.

19. Events Outside Our Reasonable Control

We will not be responsible for a failure or delay caused by an event outside our reasonable control.

Such events may include extreme weather, natural disasters, fire, flood, pandemics, industrial action, transport disruption, war, civil unrest, border restrictions, power failure, significant supplier disruption or government action.

If such an event affects an order, we will take reasonable steps to minimise the disruption, keep you informed and resume performance as soon as reasonably possible.

This section does not remove any statutory right to cancel or obtain a refund where performance is not completed within the period required by applicable law.

20. Suspension of Website Access

We may suspend, restrict or terminate access to our website where we reasonably believe that a user has:

• breached these Terms;

• used the website unlawfully or fraudulently;

• attempted unauthorised access;

• infringed intellectual-property rights; or

• created a security risk.

This does not affect rights relating to an order that has already been accepted.

21. Changes to These Terms

We may update these Terms to reflect changes to our business, products, website functionality or legal obligations.

Updated Terms will apply from the date they are published. Changes will not retrospectively alter an order already accepted unless the change is required by law or expressly agreed with the customer.

The version in effect when an order is accepted will normally apply to that order.

22. Governing Law and Jurisdiction

These Terms and contracts with DesktopCockpits are governed by the laws of England and Wales.

If you are a consumer resident outside England and Wales, this choice of law does not deprive you of any mandatory consumer protection provided by the law of your country of residence where that protection applies.

The courts of England and Wales will have non-exclusive jurisdiction. Consumers may also be entitled to bring proceedings in the courts of their country of residence where applicable law permits.

23. General Provisions

If any provision of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions will continue to apply.

If we do not immediately enforce a provision of these Terms, this does not mean that we have waived the right to enforce it later.

Nothing in these Terms creates a partnership, employment relationship, agency or joint venture between you and DesktopCockpits.

24. Contact Information

Questions about these Terms, products, orders, delivery or returns should be sent to:

DesktopCockpits
Email: desktopcockpitsuk@gmail.com
Business address: Warners Parade, Orme Road, Worthing, BN11 4FD, United Kingdom