Terms of Service

Last Updated: 26 June 2026

Welcome to DesktopCockpits. These Terms of Service (“Terms”) govern your use of our website, online store and related services, as well as purchases made through them.

Please read these Terms carefully before placing an order. By placing an order with DesktopCockpits, you agree to be bound by these Terms, our Shipping & Delivery Policy, our Returns & Refunds Policy and our Privacy Policy.

If you do not agree with these Terms, please do not use our website or place an order.

1. Who We Are

DesktopCockpits is a sole trader business operated by:

Legal business owner: Alex Reid
Trading name: DesktopCockpits
Email: desktopcockpitsuk@gmail.com
Business address: Warners Parade, Orme Road, Worthing, BN11 4FD, United Kingdom
VAT status: Not VAT registered

2. Our Policies

The following policies form part of these Terms and should be read alongside them:

• Shipping & Delivery Policy 

• Returns & Refunds Policy

• Privacy Policy

Where there is any inconsistency between these Terms and a policy dealing specifically with the relevant subject matter, the more specific policy will apply, except where your statutory consumer rights provide otherwise.

Nothing in these Terms, or in any related policy, affects your statutory rights.

3. Website Use and Eligibility

You must be legally capable of entering into a binding contract to place an order with us.

If you are under the age of majority in your country of residence, you may only use our website or place an order with the involvement and permission of a parent or legal guardian.

You agree to provide accurate, complete and current information when placing an order, creating an account or contacting us.

You are responsible for maintaining the confidentiality of any account login details and for activity carried out through your account.

You must not use our website:

• for any unlawful purpose;

• to interfere with, damage or disrupt the website or its security;

• to introduce viruses, malware or harmful code;

• to attempt unauthorised access to systems, accounts or data;

• to use automated tools, scraping software or bots without our written permission; or

• in a way that infringes our intellectual property rights or the rights of others.

4. Products and Product Information

DesktopCockpits products are designed for home computer and flight simulation use.

They are not designed, supplied or certified for use in aircraft operation, aviation safety, professional pilot training, safety-critical environments or commercial flight instruction.

Many of our products are produced after an order is placed and may be configured according to the options selected by the customer.

We make reasonable efforts to ensure that product descriptions, photographs, dimensions, specifications and compatibility information are accurate. However, minor variations may occur due to the handmade, made-to-order and production-based nature of our products.

Product colours may appear differently depending on screen settings, lighting, device calibration and photography conditions.

We may update, amend, discontinue or limit the availability of products, features, configurations or quantities at any time. This will not affect an order that we have already accepted, unless we are unable to fulfil it.

5. Compatibility and Customer Equipment

Customers are responsible for checking that they have suitable computer equipment, software, connections, desk space and compatible flight simulation hardware before ordering.

Where compatibility guidance is provided, it is based on the information available to us at the time. Software updates, third-party hardware changes, operating system changes and customer-specific setups may affect compatibility or performance.

DesktopCockpits is not responsible for problems caused by unsupported, modified, incompatible or incorrectly installed third-party hardware or software.

Nothing in this section limits your rights where a product is faulty, not as described or does not match the agreed specification.

6. Orders and Contract Formation

Placing an order through our website is an offer by you to purchase the selected product.

An automated order acknowledgement confirms that we have received your order, but does not mean that we have accepted it.

A contract between you and DesktopCockpits is formed only when we send you an order acceptance, dispatch confirmation or other written confirmation that we have accepted your order.

We may refuse or cancel an order before acceptance where, for example:

• payment authorisation has failed;

• product pricing or availability was incorrect;

• we are unable to fulfil the order;

• the delivery address is incomplete, inaccessible or outside our delivery service area;

• we reasonably believe the order is fraudulent, unauthorised or intended for resale; or

• there has been a clear error in product information, pricing or configuration.

If we cancel an order before it has been dispatched, we will refund any payment taken for that order.

Orders are supplied for personal use only. You may not purchase products for commercial resale without our prior written consent.

7. Made-to-Order and Customised Products

Many DesktopCockpits products are made to order, and some may be produced to a customer’s selected specifications, configuration or personalised requirements.

Where a product is made to your individual specifications or clearly personalised, the statutory right to cancel may not apply once the relevant cancellation exception applies under applicable law.

Your rights in relation to cancellations, returns, faulty goods and incorrect items are set out in our Returns & Refunds Policy.

Nothing in these Terms limits your statutory rights where goods are faulty, damaged, not as described or do not match the agreed specification.

8. Prices, Payment and Billing

All prices are displayed in the currency shown at checkout.

Prices are those displayed at the time you place your order, unless there is an obvious pricing error.

Unless expressly stated otherwise, product prices do not include delivery charges, import duties, VAT, sales taxes, customs charges, brokerage fees, carrier administration charges or other destination-country charges that may apply to international orders.

Delivery charges will be shown at checkout before you complete your order.

You must provide accurate, complete and current payment information. By submitting payment details, you confirm that you are authorised to use the chosen payment method.

We may use third-party payment providers to process payments. We do not store full payment card details.

If an obvious pricing error has occurred, we are not required to supply the product at the incorrect price. We will contact you to give you the option of proceeding at the correct price or cancelling the order for a full refund.

9. Shipping and Delivery

Our Shipping & Delivery Policy forms part of these Terms and applies to all deliveries.

Delivery dates and timeframes are estimates only and are not guaranteed. Delays can occur due to production schedules, shipping carriers, customs processing, local delivery networks, adverse weather, transport disruption, strikes or other circumstances outside our reasonable control.

Customers are responsible for:

• providing a complete and accurate delivery address;

• checking delivery and tracking updates;

• ensuring that someone is available to accept delivery where required;

• responding to reasonable carrier requests; and

• arranging collection, redelivery, customs clearance or address confirmation where necessary.

Where an order is delayed, returned, misdelivered or lost as a direct result of an incorrect or incomplete address supplied by the customer, a failure to collect the parcel, a refusal of delivery or a failure to cooperate with the carrier, any refund may be reduced by the direct and unrecoverable costs incurred.

Detailed information regarding delivery delays, lost parcels, damaged parcels, customs processes and refused deliveries is set out in our Shipping & Delivery Policy.

10. International Orders and Customs

Orders delivered outside the United Kingdom are generally shipped on a Delivered at Place (DAP) basis unless we clearly state otherwise at checkout.

This means that the customer is responsible for all applicable import duties, VAT, sales taxes, customs clearance charges, brokerage fees, carrier administration charges and other import-related charges imposed by the destination country, customs authority, carrier or broker.

Customers are responsible for checking local import requirements and likely charges before placing an international order.

Customers must provide any information, identification, authorisation or payment reasonably required by customs authorities, UPS, the local carrier or any appointed customs broker.

DesktopCockpits cannot control customs decisions, import assessments, inspections, clearance requirements, local regulations or processing times.

Customs delays, additional charges, requests for documents or disputes with customs do not create an entitlement to a refund or replacement while the parcel remains in transit or under the control of customs or the carrier.

If a customer refuses delivery, declines to pay import charges, does not complete customs clearance, fails to provide required information or does not collect a parcel, the parcel may be returned, abandoned, destroyed, retained or otherwise disposed of by the carrier or customs authority.

Where a parcel is returned to us, any refund will be processed only once the item has been received back and inspected. Any refund may be reduced by actual, direct and unrecoverable costs caused by the returned shipment, including:

• outbound shipping costs;

• return shipping costs;

• import duties, taxes or customs charges charged back to us;

• carrier, customs, storage, handling, brokerage or administration fees; and

• other direct and unrecoverable costs charged by the carrier or customs authority.

If a parcel is not returned to us, or is abandoned, destroyed, seized, retained or otherwise not recoverable, no refund will be due.

This does not affect your statutory rights where goods are faulty, damaged, not as described or do not match the agreed specification.

11. Delayed, Lost and Damaged Parcels

A parcel will not be considered lost solely because tracking has not updated for a period of time, or because it is delayed by customs, a carrier or a local delivery network.

Where a parcel remains in transit, we will provide reasonable assistance and may support the carrier’s investigation process where appropriate. Refunds or replacements will not normally be issued while the carrier confirms that the parcel remains in transit.

If a carrier formally confirms that a parcel has been lost following its investigation process, we will provide an appropriate resolution, which may include a replacement or refund.

If an item arrives damaged, please contact us as soon as reasonably possible and provide photographs of the outer packaging, internal packaging and item where available. We may ask for further reasonable evidence to support a carrier claim and arrange the appropriate resolution.

Nothing in this section limits your statutory rights.

12. Product Classification

For customs purposes, DesktopCockpits products are typically declared under HS code 9504.50 / 9504500000, described as video game or simulation machines for consumer use.

The final customs classification, import treatment and charges are determined by the destination country’s customs authority and may vary.

13. Intellectual Property

All content on our website and in our products, including product designs, registered designs, branding, logos, trademarks, product names, photographs, videos, text, graphics, instructions, technical drawings and other materials, is owned by or licensed to DesktopCockpits.

You may use the website and products only for personal, non-commercial use.

You must not, without our written permission:

• copy, reproduce, adapt, distribute or commercially exploit our content or product designs;

• remove or alter any branding, copyright notice or intellectual property notice;

• use our business name, logo, photographs or product imagery for commercial purposes;

• make, sell, market or distribute products substantially based on our protected designs; or

• use our content in a way that suggests endorsement, affiliation or approval by DesktopCockpits.

Nothing in these Terms transfers ownership of any intellectual property rights to you.

14. Third-Party Services and Links

Our website may use or link to third-party services, platforms, payment providers, shipping providers, social media platforms or external websites.

These third-party services are outside our control. We are not responsible for their content, availability, security, policies, products or services.

Your use of third-party services is subject to the terms, policies and privacy notices of the relevant third party.

15. Feedback and Customer Content

Where you send us feedback, reviews, suggestions, photographs, videos or other content relating to our products or services, you confirm that you have the right to provide it.

You grant DesktopCockpits a non-exclusive, worldwide, royalty-free licence to use, reproduce, adapt, publish and share that content for reasonable business purposes, including product improvement, customer support, marketing and social media.

We will not use private customer information for marketing purposes without an appropriate lawful basis or consent where required.

16. Liability

We are responsible for losses that you suffer as a foreseeable result of our breach of these Terms or our negligence. A loss is foreseeable where it is an obvious consequence of our breach or where it was brought to our attention before you placed your order.

We are not responsible for losses that are not foreseeable, indirect losses, loss of business, loss of profits, loss of revenue, loss of opportunity, loss of goodwill, loss of anticipated savings, loss of data, wasted management time or business interruption, where permitted by law.

We are not responsible for delivery delays caused by carriers, customs authorities, border controls, local delivery networks, weather, strikes, transport disruption or other events outside our reasonable control.

Nothing in these Terms excludes or limits our liability for:

• death or personal injury caused by our negligence;

• fraud or fraudulent misrepresentation;

• defective products under applicable product-liability law;

• goods that are faulty, not as described or not fit for purpose where consumer law provides otherwise; or

• any matter for which liability cannot legally be excluded or limited.

Subject to the above, our total liability for claims arising directly from an order will not exceed the amount paid by you for the relevant product and delivery charges.

17. Events Outside Our Reasonable Control

We will not be liable for a failure or delay in performing our obligations where that failure or delay is caused by an event outside our reasonable control.

This may include carrier disruption, customs delays, border restrictions, extreme weather, natural disasters, fire, flood, pandemics, industrial action, transport disruption, war, civil unrest, power failure, supplier disruption or government action.

Where such an event affects your order, we will take reasonable steps to keep you informed and resume performance as soon as reasonably possible.

18. Suspension or Termination of Website Access

We may suspend, restrict or terminate access to our website where we reasonably believe that a user has breached these Terms, misused the website, attempted fraud, infringed intellectual property rights or created a security risk.

This does not affect any existing consumer rights in relation to orders already placed.

19. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, products, legal obligations, delivery arrangements or website functionality.

The version published on our website at the time you place your order will apply to that order, unless a change is required by law or is clearly stated to apply to existing orders.

We recommend that customers review these Terms before placing an order.

20. Governing Law and Jurisdiction

These Terms and any dispute or claim arising from them are governed by the laws of England and Wales.

The courts of England and Wales will have jurisdiction over disputes arising from these Terms.

If you are a consumer living outside England and Wales, you may also benefit from mandatory protections under the laws of your country of residence. Nothing in these Terms is intended to remove rights that cannot legally be excluded under applicable consumer law.

21. Contact Information

Questions about these Terms, orders, delivery, returns or products should be sent to:

DesktopCockpits
Email: desktopcockpitsuk@gmail.com